Customer Service/Inside Sales - HVAC

A market leader in the HVAC industry is looking for a Customer Sales Rep/Inside Sales person in the GTA.  They are looking for a passionate and driven individual to join their growing team.  The Customer Service Representative (CSR) is responsible for providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer’s demand.

 

Responsibilities:

 

  • Provide exceptional inbound/outbound customer service to callers in a professional, efficient and courteous manner
  • Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner
  • Effectively manage multiple accounts and provides customer support via email and telephone
  • Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements
  • Processes purchase/issue invoice orders
  • Keep records of customer interactions, and make adjustments to customers’ account; build sustainable relationships of trust through open and interactive communication
  • Collaborate with various departments to ensure customer satisfaction and maximize productivity
  • Other works assigned by Manager

 

Requirements:

  • 1-2 years of work experience in a customer-oriented role
  • Education: Post-secondary education
  • Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone
  • Experience in the building materials industry.
  • Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect
  • Thrive in a fast-paced startup environment. Naturally curious; you love learning and improving yourself
  • Proactive problem solving and situational analysis
  • Extremely punctual, reliable, and organized
  • Ability to multi-task, prioritize, and manage time effectively

 

About Us:

 

JP Recruitment specialize in technical roles in the engineering & manufacturing industry across Canada.  For a listing of more jobs, visit www.jprecruitment.ca/jobs.  #customerservice #insidesales #technicaljobs #jobs #buildingmaterials #jpr #jprecruitment #careers